FAQs

How long is the test?

A NCS /EMG examination will take between several minutes up to an hour depending on the complexity of the test.

A EEG examination typically takes between 45 minutes and an hour allowing for set up, recording and removing the recording electrodes from your scalp. (*EEGs not currently provided).

Can I bring somebody with me?

Yes but we request that you bring only one person into the waiting room with you for the test, to reduce overcrowding. Your accompanying person can come with you into the examination room if you wish. If you require a translator please do let us know in advance.

Unfortunately we do not have any childcare facilities and cannot accommodate pets in the centre. Guide dogs however are welcome.

What to wear

Please come wearing loose clothing that can be easily rolled up above the elbows and knees.

We may ask you to change into a hospital gown.

We may ask you to remove jewellery, watches, rings etc.

Any “Dos and don’ts”

+ Do relax – it is our job to make the test as pleasant an experience as we can.

+ Do be on time and let us know if you’re running late or can’t attend.

– Don’t worry about the test, if you wish you can contact us and we’ll do our best to help

– Don’t use creams or lotions on your skin before the test – it prevents our stickers from sticking and makes performing the test more difficult.

Please note: Emergencies do happen / patients can feel become unwell which can affect our schedule. We will keep you informed if this is the case and we will get to you as soon as we can.

What happens after the test?

You are free to leave the department and a typed report will be sent to your referrer.

Do I get the result on the day?

In some cases a verbal report will be provided – however in some cases further analysis is required and a report will be sent out as soon as possible to your referrer.

Covid compliance

We wish to provide the safest and cleanest environment for our patients and all those visiting. In this regard we request that you do not attend if you are experiencing any symptoms suggestive of Covid-19 infection including a fever, persistent cough, loss of taste or smell.

Should you require to defer your appointment then it can be rescheduled – please contact us on 07529 901272 or secretary@neurospark.co.uk.

National health guidance regarding isolation / testing is constantly changing. Should you have questions about this please visit www.nhsinform.scot for further information.

Cancellation policy

We are flexible with regards to rescheduling tests, especially if you are unwell and unable to attend. If you wish to no longer attend for the test we will not charge for the test if you provide 48 hours notice beforehand. Within 48 hours we will try to reschedule your appointment. Last minute cancellations / no shows carry a 25% cancellation fee to cover administration, staff and accommodation costs.

How do I pay?

We work in partnership with the Medical Billing & Collection Company who manage the majority of our payments.

For patients who are self paying

You can choose to pay us directly at Neurospark Ltd on the day by credit card or to the Medical Billing & Collection Company who will invoice you after the appointment.

Patients with private health insurance

Please help us by bringing details of your private medical insurance cover and any pre-authorisation code supplied by your insurer. Or you can email us these details to our secretary. Depending on your cover, you may be required to pay an excess which will be charged to you directly. Your insurance company will inform you whether this applies. If this is the case, you will receive an invoice electronically for payment of any shortfall.

Which Insurers do you recognise?

All major insurers are recognised, please contact us / or your insurer if your insurer is not listed below.

Post treatment communication

Following treatment of a BUPA member, I will communicate with GPs in line with Department of Health, GMC and appropriate professional bodies guidelines.

Is my personal information safe and confidential?

We are registered with the Information Commissioner’s Office and work within GDPR guidelines.

What languages do you speak?

Dr Shaikh speaks English, Urdu, Gujarati, Basic French

Can I request a chaperone?

Yes – please indicate to us that this is the case at the beginning of the test.

I am on a medication do I need to stop this for the test?

Most medications do not need to be stopped for the purposes of the test. Blood thinners such as Apixaban and Warfarin may require to be stopped – contact us if you are on these.

Specialist medications such a Pyridostigmine (Mestinon) may need to be stopped also – contact us.

I have specific conditions / am pregnant – are these tests safe?

Yes – though if you have a specific query do feel free to contact us

I have a pacemaker / implanted cardioverter defibrillator (ICD)

Pacemakers are generally safe with this test ICDs are also compatible with this test but please do tell us at the time of your test.

Do you see children?

We are able to provide testing from 15 years and above.

Can I get a copy of the report?

Generally yes but In some cases we may need to liaise with your referrer first. We will then supply a copy of the report in line with GDPR guidance.